Turn on your device’s accessibility features.Back up your iPhone, iPad, or iPod touch.Create, delete, and use Smart Playlists. Create, edit, and delete standard playlists.Transfer purchases from a mobile device.Import from other computers using Home Sharing.Import items from your computer or another computer.If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.Ĭontact Apple for support and service -> "See a list of Apple phone numbers around the world. If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."Ĭlick here -> Select your country, then a product. "If you can't connect to the App Store, iTunes Store, or Apple Books" click here -> If you can't connect or sign in to iCloud -> Have you entered a payment method? This document explains how to 'Change, add, or remove Apple ID payment methods' on an Apple mobile device, a Mac, or a PC click here -> Īpple Recommended article by ASC contributor Urquhart1244 -> with various suggestions about network, payment and log-in issues. If you see 'app needs to be updated' after updating to iOS 14.5, click here -> Resolve issues between iTunes and third-party security software - You can’t connect to iTunes Store to buy or download content. If instead you see a message that says "Your account has been disabled in the App Store and iTunes" click on this -> See how to 'Use Screen Time on an iPhone, iPad, or iPod touch' by clicking here -> Go to: Content & Privacy Restrictions > iTunes & App Store Purchases If a feature on your device is not working, it may have been disabled. In the meantime review these documents if you think they apply:Ĭlick on this link "If you can’t download or update apps on your iPhone or iPad " -> ĭo you have the same problem when using a different Wi-Fi network?ĭoes restarting your device make any change?Ĭan you download apps normally on another device? Download apps and games on your iPhone or iPad - Apple Supportĭescribing what happens when you try, and the exact wording of any error messages, would greatly aid us in helping you.
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